SHIPPING & RETURNS
Shipping Policy
We offer international shipping to customers globally. All international orders are processed within 1-2 business days and shipped via reliable carriers such as DHL, FedEx, or UPS. Shipping rates are calculated based on the weight and destination of the package. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. These charges vary depending on the destination country and are not included in the shipping fees. Once your order has been shipped, you will receive a confirmation email with a tracking number so that you can easily monitor the status of your delivery. Please allow extra time for delivery due to potential customs delays. If you have any questions or concerns regarding international shipping, please don't hesitate to contact us. Restrictions may apply to certain countries.
Return & Exchange Policy
At Umoja, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date. To initiate a return, please contact our customer service team to obtain a return authorization number and shipping label. Once we receive your returned item(s), we will inspect them and process your refund or exchange within 7 business days. Please note that shipping fees are non-refundable, and the customer is responsible for any return shipping costs unless the item is defective or we made an error with your order. If you have any questions or concerns, please do not hesitate to reach out to our customer service team for assistance.